AI front desk for service businesses

Your front desk,
rebuilt with AI.

Hattie answers calls, books appointments, qualifies leads, handles FAQs, and routes urgent jobs to the right person — 24/7. Built for service businesses that can’t afford to miss a call.

  • Answers every call, even after hours
  • Books and qualifies your customers, around the clock
  • Escalates urgent issues to your team
Owner’s phone · this morning
9:42 AM
🚨 Urgent call · Reliable HVAC9:41 AM
Maria Alvarez · (818) 555-0142
AC stopped working, indoor temp 88°F. Marked urgent. Booked Mike for 2pm today.
📅 Confirmation sent9:42 AM
Maria received "Mike will arrive 2pm — text REPLY to reschedule."
All while you were on the truck.Hattie
● A real call, not a feature list

Hear what your callers will hear.

Press call. Hattie picks up live, just like she would for your business. Talk to her like an HVAC customer — describe a problem, ask a question, watch how she handles it.

Live demo · Reliable HVAC · Idle

Talk to Hattie like you’re an HVAC customer.
Try: “My AC stopped working,” or “Got a water leak,” or “Need a quote.”

Your browser will ask for mic access. Audio plays through your speakers.

UrgentNew lead

HVAC — Urgent cooling

CallerMaria Alvarez
Phone+1 (818) 555-0142
IssueAC not cooling, loud noise
Address1247 Magnolia, Burbank
UrgencyHigh — indoor temp 88°F
BookedToday, 2:00pm — Mike
Next actionTech ETA SMS sent to caller
● The problem

Missed calls are missed revenue.

Most local businesses lose customers because calls come in while the team is busy, after hours, or already helping someone else. Hattie makes sure every caller gets answered, qualified, and moved to the next step.

Busy staff

Calls go unanswered during peak hours when your team is already on another call or with a customer.

After-hours leads

Customers call when nobody is available — evenings, weekends, holidays. They go to whoever picks up first.

Repetitive questions

Your team wastes hours every day answering the same questions about hours, pricing, and service areas.

● What Hattie does

More than answering calls.
Hattie runs the first layer of your front desk.

● The math

What the same stack costs without Hattie.

Honest market rates for stitching together the eight capabilities above with off-the-shelf tools and labor.

Stitch it together yourself
  • 24/7 phone answering service$400–800
  • Booking / dispatch software$100–250
  • SMS + review-request tool$250–400
  • Part-time receptionist$1,800–3,500
  • Manual call summaries (staff time)$150–300
  • On-call rotation tooling$50–150
Patchwork total$2,750–5,400/mo

Tools don’t talk to each other. Receptionist clocks out at 5pm. No transcripts, no confidence scoring, no single source of truth.

Hattie
$1,500/ month
One operation. One bill. First week free.
  • All eight capabilities, run for you
  • Live in 48 hours with a custom playbook
  • Every call transcribed, summarized, scored
  • No setup fees, no per-minute charges
Book a demo
● Industry playbooks

Trained for the businesses
that run the physical world.

Each industry has different emergencies, booking rules, customer language, and escalation paths. Hattie is configured around your business in the first 48 hours.

HVAC playbook illustration

HVAC

Books repair calls, detects emergencies, asks system type, captures address, and routes urgent no-cool calls.

See example call
Plumbing playbook illustration

Plumbing

Handles leaks, drain clogs, water heater issues, emergency dispatch, and quote requests.

See example call
Dental playbook illustration

Dental

Books appointments, handles insurance questions, reschedules visits, and triages urgent tooth pain.

See example call
Auto repair playbook illustration

Auto repair

Captures vehicle details, schedules diagnostics, explains shop hours, and routes towing or urgent issues.

See example call
Salons playbook illustration

Salons

Books services, checks stylist availability, handles cancellations, and answers pricing questions.

See example call
Gyms playbook illustration

Gyms

Answers membership questions, books tours, handles class scheduling, and captures new leads.

See example call
● How setup works

Live in 48 hours.
No technical team needed.

01

We learn your business

Services, hours, pricing rules, FAQs, staff, emergency rules. We pull from your website, reviews, and a 30-min onboarding call.

02

We build your call playbook

Greetings, routing logic, booking flows, escalation rules — written specifically for your business and your customers.

03

You test real calls

We tune the voice, responses, and handoff process. You listen, you correct, we adjust until it sounds like your best employee.

04

Hattie goes live

Forward your phone line or connect your existing system. Keep your number. Customers see no change.

● The math

One saved job can pay for the month.

Local business owners don’t need to “save time.” They need to stop losing jobs. Run the numbers for your shop.

$250
5
Monthly lost revenue
$5,000

Hattie answers the calls your team can’t. Even one recovered job per week pays for Hattie.

● Pricing

One price. Reception, setup, and ongoing tuning.

Big companies sell platforms. We sell a working front desk. First week free, no card required.

Reception — Live now
$1,500/month

First week free. Cancel anytime.

  • Unlimited calls answered, 24/7
  • SMS and website chat, same agent
  • Appointment booking into your calendar
  • Emergency routing to your cell
  • Industry-specific playbook, tuned in 48 hours
  • Weekly Loom performance summary
  • Personal onboarding from the founder
● Why operators choose Hattie

Built for operators, not AI engineers.

Small business owners don’t want “agentic orchestration.” They want fewer missed calls and more booked jobs.

Generic AI receptionist
HEMERA
What it does
Answers calls
Runs front desk workflows
Scripts
Generic, one-size-fits-all
Industry-specific playbooks
Setup
You configure it yourself
Done-with-you in 48 hours
Output
Basic call summary
Lead qualification + routing
Tuning
Static prompts
Tuned to your business rules
Support
Help center articles
Direct line to the founder
● FAQ

Questions service business owners ask.

No. We use the most natural voice models on the market and tune the agent on your business in 48 hours so it sounds like a knowledgeable employee.
Every call has a confidence score. Anything below threshold gets flagged for human review. We catch mistakes before your customers see them.
Yes. We give you a forwarding setup that takes 30 seconds. Your customers see the same number they always have.
The agent introduces itself by your business name. If a customer asks, the agent is honest. The vast majority just get their question answered and move on.
Detected, escalated, and SMS’d to your cell within seconds. The agent never tries to handle a true emergency on its own.
Yes. Month to month, no contract. We export your data and call recordings on request.
● Ready when you are

Stop missing calls.
Start booking jobs.

15-minute demo. We listen to your current call flow and show you exactly what Hattie would do differently.

Or email william@hattie.co. First week free.